模板 / journey
支持工单升级旅程图
工单从上报、分诊、升级到解决全过程的客户满意度评分。
预览
Mermaid 11 渲染器
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Mermaid 源码
journey
journey
title Support ticket escalation
section Report issue
Submit ticket: 3: Customer
Receive auto-reply: 4: Customer
section Triage
Agent reviews ticket: 3: Agent
Reproduce issue: 2: Agent
section Escalate
Escalate to engineering: 2: Agent, Engineer
Engineer investigates: 3: Engineer
section Resolve
Ship fix: 4: Engineer
Confirm resolution: 5: Customer