模板 / flowchart
聊天机器人对话流程
意图识别流程,置信度不足时回退转接人工客服。
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Mermaid 11 渲染器
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Mermaid 源码
flowchart
flowchart TD
msg[User message] --> nlu[Intent detection]
nlu --> conf{Confidence above threshold?}
conf -->|yes| intent{Matched intent}
conf -->|no| fallback[Clarifying question]
fallback --> msg
intent -->|FAQ| answer[Return answer]
intent -->|order status| lookup[Look up order]
intent -->|unresolved| human[Hand off to human agent]