Templates / flowchart

Subscription dunning flow

Retrying a failed renewal charge with escalating notices before suspending the subscription.

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flowchart

flowchart TD
    charge[Attempt renewal charge] --> success{Charge succeeded?}
    success -->|yes| active[Keep subscription active]
    success -->|no| retry1[Retry in 1 day]
    retry1 --> success2{Charge succeeded?}
    success2 -->|yes| active
    success2 -->|no| notify[Email payment failure notice]
    notify --> retry2[Retry in 3 days]
    retry2 --> success3{Charge succeeded?}
    success3 -->|yes| active
    success3 -->|no| suspend[Suspend subscription]

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