Templates / flowchart

Incident escalation flow

Alert triage with severity-based escalation paths, paging rules, and the postmortem loop.

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flowchart

flowchart TD
    alert[Alert fires] --> triage{Real incident?}
    triage -->|no| tune[Tune alert rule]
    triage -->|yes| sev{Severity}
    sev -->|SEV1| page[Page on-call + IC]
    sev -->|SEV2| oncall[Assign on-call]
    sev -->|SEV3| ticket[Create ticket]
    page --> mitigate[Mitigate impact]
    oncall --> mitigate
    mitigate --> resolved[Resolve + timeline]
    resolved --> postmortem[Blameless postmortem]
    postmortem --> actions[Action items tracked]

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