Templates / flowchart

Chatbot conversation flow

Intent detection with a fallback to human handoff when confidence is low.

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flowchart

flowchart TD
    msg[User message] --> nlu[Intent detection]
    nlu --> conf{Confidence above threshold?}
    conf -->|yes| intent{Matched intent}
    conf -->|no| fallback[Clarifying question]
    fallback --> msg
    intent -->|FAQ| answer[Return answer]
    intent -->|order status| lookup[Look up order]
    intent -->|unresolved| human[Hand off to human agent]

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